Shipping Policy

Shipping Policies 

All orders are fulfilled and shipped from our fulfillment center based in New Jersey. We offer free shipping via USPS and UPS, and options for overnight shipping for an additional charge. 

The average shipment speed, depending on your location, is 2-4 business days via UPS, 4-6 business days via USPS.

All orders placed by 1PM EST qualify for free same day shipping.

Free Coverage for Missing, Damaged, Lost or Stolen Packages or Items Within Package:

ThermoCheck takes the utmost care in safely and accurately packing our products from our fulfillment centers. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers. 

To address this issue we offer our own shipping coverage on every package shipped at no additional cost! If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. 

Order with confidence that if any of the above scenarios occurs with the delivery of your package, it will be covered!

Customer agrees that any reshipments will have signature confirmation included to ensure delivery.

Please note our coverage is subject to the "Invalid or Incorrect Addresses" and "International Orders" policies below.

Invalid or Incorrect Addresses and Failure to Pick Up Package Policy:

if an order experiences shipping issues that derive from an invalid or incorrect address, we are not responsible for providing a replacement or refund. If an order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs are deducted. 

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier. 


Modifying Orders After They Are Placed:

We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order is placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.

If there are any errors in your information provided, please contact us ASAP and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.

Shipping Times and Instructions: 

We promise on our end to tender to the carrier in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the carrier's shipping speed and manner of delivery. In general partner with reliable is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another. 

Once the package is in the carrier's possession, we are unable to speed up delivery or forward requests for the carrier to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the carrier in receiving your package, albeit it may not be at the time or place you'd prefer.